The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

The Power of Recommendations and Loyalty Programs One of the key takeaways from Splice’s survey is that word of mouth remains a powerful driver in Nigeria’s beauty industry. The data shows that 7 out ...

Transparency is critical. While zero-cost processing can help protect profit margins, finding an unexpected processing fee on ...

Survey shows overwhelming interest in AI tools, but lack of in-house technical expertise creates barriers to implementation.

In this three-part series, the industry is at a pivotal moment, where efficiency, resilience, and customer satisfaction must ...

Venture capital firm Accel, an early backer of Swiggy, said the food and grocery delivery company’s growth had been ...

Skinny and 2degrees were once again found to be the top mobile phone providers in the country in an annual survey. Consumer ...

Fewer companies, however, have extended Six Sigma from a manufacturing application to manage customer satisfaction or ...

J.D. Power ranks the nation’s top mortgage lenders based on customer satisfaction, loyalty, and advocacy scores in its annual ...

Tesla and Fastned have come out top in Zapmap’s 2025 driver satisfaction rankings for rapid and ultra-rapid public charging ...