A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

According to UOB, its incident command centre monitors the volume of customer inquiries via its customer hotline, live chat ...

Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a ...

KLM has invested heavily in developing a digital, app-based customer service product that emphasizes consumer choice and ...

SMPL Chennai Tamil Nadu [India] November 5 Word Works AI a pioneering company in AI-driven customer experience solutions has ...

One such powerful tool that has gained significant traction is the live chat box. This real-time communication platform has ...

특정 검색어에 대한 네이버 뉴스 최신 기사를 자동 수집하여 슬랙 Slack, 팀즈 Teams, 잔디 Jandi 또는 구글챗 Google Chat 으로 전송하는 Google Apps Script 기반 서버리스 뉴스봇 ...

Though Amazon is known for efficiency and speed, there may be a few snags along the way like with any online delivery service. Did something go awry with your holiday shopping? Regretting a recent ...

“In one instance, one of these bots said, ‘Promise me, you will never fall in love with any woman in your world,’” Jain said. The lawsuit filed argues that AI was responsible for Sewell ...

On Wednesday, a casual query from the "terminal of truths" bot on Twitter (aka X) about Coinbase CEO Brian Armstrong's potential dog, Russell, sent a portion of the crypto market into a frenzy. The ...

But even the top-ranked restaurants aren’t immune to widespread criticism around customer service issues that plague the industry, the report found.