For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Porsche maintained the top spot among premium brands with a satisfaction score of 851, followed by Infiniti (840) and Jaguar ...

Market Force study ranks consumers' go-to convenience and fuel retailers, while others ‘still have room to grow’ ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Discover how a poor shopping experience can impact customer retention and learn strategies to enhance satisfaction.

Car dealer service departments might be improving, but independent shops got higher satisfaction scores, a survey found.

The change comes amid declining customer satisfaction scores at the chain, according to an independent industry body. It is ...

We appreciate how much the company values the customer experience, which you can discover through third-party reviews. It ...

While auto repair cycle times have improved, rising repair costs are impacting customer satisfaction, according to a recent ...

Of the respondents who experienced a premium increase in the past year, satisfaction is particularly low among those whose ...

Porsche ranks highest in J.D. Powers 2024 U.S. Sales Satisfaction Index, earning top marks for premium brands with a score of ...