SMPL Chennai Tamil Nadu [India] November 5 Word Works AI a pioneering company in AI-driven customer experience solutions has ...

The chat box on its website features live customer service representatives ready to answer any questions you may have. The firm also lists its phone number on its website to ensure that ...

Is AI supposed to do work for you, or as you? So far, Meta’s attempt at digital cloning is more like performing a bad ...

Did you know that finding the right cloud hosting service can make a big difference? Here are the top 5 expert-recommended ...

Anthropic last month took the lead in providing early access to basic AI agents for the masses. This is a huge leap forward from the chat bots that have dominated early generative AI.

Amongst the key trends, Vinay Samuel, CEO and founder of Zetaris, highlights 2025 will be known as the year of The Automation ...

DoNotPay, which offers an assortment of consumer-friendly services like tracking subscriptions, generating burner phone numbers, and searching for unclaimed property, now features a bot that will call ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

Amongst the key trends, Vinay Samuel, CEO and founder of Zetaris, highlights 2025 will be known as the year of The Automation ...

On rare occasions, our expert team of analysts issues a “Double Down” stock recommendation for companies that they think are ...

Customer service is one of the few industries where ... forcing them to press a bewildering combination of numbers or chat with a bot that regurgitates generic responses—a strategy known as ...

While Salesforce has, with the recent launch of Agentforce, made agents very much the topic du jour, retailers are getting into the subject, says Michael Affronti, SVP and General Manager for the firm ...