The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

The annual J.D. Power survey found last fall's rise in rates put the mortgage industry in a transition period that affected ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Fewer companies, however, have extended Six Sigma from a manufacturing application to manage customer satisfaction or ...

Venture capital firm Accel, an early backer of Swiggy, said the food and grocery delivery company’s growth had been ...

Market Force study ranks consumers' go-to convenience and fuel retailers, while others ‘still have room to grow’ ...

J.D. Power researchers say overall, consumer satisfaction is up over last year. This is thanks to improvements in new-vehicle ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

KPUB received the Public Power Customer Satisfaction Award at the silver level for the second consecutive year, recognizing ...

We appreciate how much the company values the customer experience, which you can discover through third-party reviews. It ...