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Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

Ready to be inspired? See what top businesses boasting websites with chatbots are doing and learn how to translate these web chat examples to boost your own bottom line. Web chat is a chat widget ...

mystery shopper investigation has exposed multiple airline ‘customer service failings ... to using online chat services, researchers found the coordination between bots and live agents ...

If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage ...

DoNotPay already offered tools to connect to customer service agents via chat windows, and to draft and send emails, faxes, and even snail mail to companies on behalf of users. But while the ...

Anna Money chief brand officer and co-founder Daljit Singh shares how a design-led approach has been adopted to try to transform business accounting.

NICE CXone’s contact center software offers strong flexibility in features and channels. Choose from digital-only, voice-only ...

Customer service is one of the few industries where ... forcing them to press a bewildering combination of numbers or chat with a bot that regurgitates generic responses—a strategy known as ...

customer service, Amazon India said in a press statement. Customers can change language settings through the app and then select the option for the languages to chat with customer care.